General Terms and Conditions

The products purchased on sunflower.ge consist of natural plants and flowers, which establish specific conditions for orders. Our goal is to provide customers with the highest quality flowers. However, if you are not satisfied with your order, please review our return and refund policy.

2. Return and Refund Policy

Flowers and plants are natural products, and their quality depends on seasonal conditions. We make every effort to maintain their freshness and beauty. However, if the product does not match the order or arrives damaged, customers can contact our support team.

  • A product return or refund request must be made within 24 hours of receiving the order.
  • Since flowers are perishable goods, returns and refunds are not possible if the product has been partially or fully used by the customer.

3. Cases Where Refunds Are Not Provided

A refund will not be issued in the following cases:

  • If flowers are damaged due to improper storage conditions by the customer.
  • If the order was fulfilled exactly as requested, but the customer changed their mind.
  • If the flowers were delivered to the wrong address due to incorrect information provided by the customer.
  • If the product has already been used or altered from its original condition.

4. How to Request a Return or Refund

To request a return or refund, please contact us within 24 hours via the following channels:

Each return or refund request will be reviewed individually, and a decision will be made based on a fair evaluation.

5. Refund Procedure

If a refund is approved, the amount will be credited to the bank account provided by the customer within 5-7 business days.

6. Additional Information

Customer satisfaction is our priority, and each case is assessed individually. For any questions, please feel free to contact us using the provided contact details.

Thank you for choosing Sunflower.ge!